Shipping Policy
At Femme Fatale Beach Collection, we are committed to delivering your swimwear quickly and efficiently, no matter where you are in the world. Please review our shipping policy for details on domestic and international orders.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment is confirmed.
- During peak seasons or promotions, processing times may be longer. We will notify you of any significant delays.
2. Shipping Rates
We offer both domestic and international shipping. Shipping rates are calculated based on your location and will be displayed during checkout.
- Domestic Shipping (Thailand): Delivery typically takes 2-5 business days.
- International Shipping: Delivery typically takes 7-21 business days, depending on the destination.
Shipping times may vary depending on local customs clearance processes.
3. Worldwide Shipping
We ship to most countries around the world. If your country is not available at checkout, please contact us at contact@femmefatale-beachcollection.com, and we will do our best to accommodate your order.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges vary by country and are not included in the product or shipping costs. Please check with your local customs office for more information on fees before placing an order.
5. Delivery Times
Estimated delivery times for different regions are as follows:
- Thailand: 2-5 business days.
- Asia-Pacific: 5-10 business days.
- Europe: 7-14 business days.
- North America: 7-14 business days.
- Rest of the World: 10-21 business days.
Please note that delivery times may vary depending on your location and external factors, such as customs clearance and postal service schedules.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping provider’s website.
7. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address, failure to pay customs duties, or failure to pick up the package, we will notify you and attempt to reship the order. Additional shipping fees may apply in such cases.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package has been lost, please contact the shipping carrier directly for assistance.
9. Shipping Restrictions
Due to certain postal restrictions, we may not be able to ship to specific countries. If there are any restrictions on your order, we will contact you as soon as possible.
10. Incorrect Shipping Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses. If you realize that you've made a mistake after placing an order, contact us immediately at contact@femmefatale-beachcollection.com to correct the address.
11. Contact Information
For any further questions or concerns regarding shipping, feel free to contact us at:
- Email: contact@femmefatale-beachcollection.com
- Phone: +66954785989